FAQ’S

Carpet Cleaning Services Atlanta:

Q: How much better can a professional clean my carpets than doing it myself?

A: Ahhh…. yes, the do it yourselfer. Equipment and what type of chemical being used is a huge factor when cleaning carpets. there is nothing on the consumer level that can give you the type of cleaning power you need. Then there is the experience factor that only someone in the business can provide to give you the quality of cleaning you need.

Q: What is the best way to prepare my carpet for a professional cleaning?

A: The best thing to do to prepare your carpet is too have as much furniture removed off the carpet as possible and having it vacuumed is #1 to have a clean carpet. Most carpet cleaners do that as part of their service but always ask before hand.

Q: Do u move furniture?

A: Yes our regular pricing includes moving sofas, chairs, tables, etc. however beds, entertainment centers and heavier pieces are left in place due to liability issues.

Q: Can all stains come out?

A: Most stains will come out during the cleaning process. Some of the more difficult stains may require some specialist treatment to deal with them. Success at removing these difficult types of stains can be diminished by home remedies that have been applied before our technician arrives. The technicians at Steam it will know the makeup of the carpet or fabric material and if the stain can be identified the outcome may be successful

Q: I have black lines all around the edge of my carpet – will they come out?
This is called filtration dirt and in most cases the answer is yes but it depends on the severity. Even the worst cases will see a vast improvement but the source of the problem needs to be addressed to prevent future filtration dirt. Ask our technician about steps to address this issue.

Q: How long will it take for my upholstery to dry?

A: Steam it uses superior truck-mounted equipment with unrivaled vacuum power to remove most of the water during the cleaning process. After the cleaning, high speed air movers are used to speed up the drying time. Our cleaning process and professional equipment allows us to achieve drying times of between 1-3 hours, but this depends on the type of fabric and its level of soiling.

Q: Can I walk on my carpets right after it’s been cleaned?

A: Yes, but be careful not to slip as you walk from damp carpeting onto non-carpeted areas. Also, be sure to wear clean shoes on your newly cleaned carpet. We recommend white socks, house slippers or shoe covers.

Q: How often should I have my carpets professionally cleaned?

A: That would depend on the number of adults, children and of course PETS, that live in your home. Every 3 to 12 months is the average. We recommend cleaning your Traffic Areas every six months.

Q: What can I do to clean up spills myself?

A: Blot up stains right away. The longer you wait, the harder it is to remove spots and spills. Always blot, or gently rub the area being cleaned. Never scrub or brush. You may actually “set” the stain and make it much more difficult or impossible to remove.

Q: Why do some spots keep coming back?

A: It is not unusual for stains to reappear after spot cleaning. This is referred to as “wicking”. Wicking can occur when a liquid is spilled on the carpet [usually a large quantity]. Cleaning can remove only the stain from the carpet fibers. Liquid from spills can remain in the backing or padding. Through capillary action, the stain “wick” back up into the carpet fibers. These stains are generally not permanent and can usually be removed by repeating the cleaning steps. It is important that you place paper towels weighed down by a heavy object over the area while the carpet is drying to absorb any of the remaining stain.

Q: Are carpet fiber protectors necessary?
Studies have shown that by having “carpet protector” reapplied periodically to
your carpet, it will release up to 40% more of the soil during vacuuming. This reduces the excessive wear from abrasion of the carpet fibers, and prolongs the life of your carpet.

Q: Why is “professional steam cleaning” recommended?

A: Professional steam cleaning of carpet allows for a “deep clean” using a flushing
action. Soils are suspended in the hot solution that quickly cleans the fibers and then is immediately extracted from the carpet and sent to a holding tank in the van. This method removes the soils, unlike other methods that only re-distribute them throughout the carpet.

Q: What else can I do to maintain my carpet’s appearance?

A: As has been mentioned, clean your carpets with a “professional hot water extraction method” on a periodic basis, re-apply soil protectors, use entry mats, take shoes off, and vacuum frequently; these all help extend the life of your carpet as long as possible

Air Duct Cleaning Services Atlanta:

Q: How often should my furnace be cleaned and inspected?

A: Both the Environmental Pollution Agency (EPA) and your furnace manufacturer recommend having your furnace cleaned and inspected annually. According to the EPA ‘A buildup of .042 inches of dirt on a heating or cooling coil can result in a decrease in efficiency of 21%’.

Q: How often should I clean my air ducts?

A: The frequency of air duct cleaning in Atlanta GA depends on several factors, smokers or pets in the home, water contamination, residents with allergies or asthma, after renovations or prior to moving into a new home all are factors in determining when and how often a Heating and Air Conditioning system should be cleaned. Our general rule of thumb is an air duct system could be cleaned as often as every two years but no more than five years should elapse between cleanings.

Q: What Are The Health Benefits of Air Duct Cleaning in Atlanta?

A: Research has indicated that heating, ventilation, and air conditioning (HVAC) systems act as a contaminant collection source. These contaminants include fungi, bacteria, dust particles, allergens, and other materials. Atlanta’s Air duct Cleaning expert technicians will remove all of the contaminants from your HVAC system, bringing you one step closer to improved Indoor Air Quality.

Q: How long does a typical air duct cleaning take?

A: The amount of time it takes to clean a residential HVAC system can vary, depending on the complexity of the system. We ask for at least 3-5 hours in your home so that we can ensure that our expert technicians have provided the best air duct cleaning service in Atlanta GA. Once the technicians arrive on site, they should be able to narrow the time estimate for you.

Q: Which parts of the air system should be cleaned?

A: There are 3 major parts to an air system: 1. The supply and return grills; 2. The interior surfaces of the supply and return vents; and 3. The furnace/air conditioner air handler. All 3 components must be cleaned. If only one or two of the components are cleaned, the contaminates from the 3rd component will rapidly contaminate the ones that were cleaned.

Q: What are the sources of air duct contamination?

A: All inside air was once outside air, so all of the dust, chemicals, pollen, insects and mold spores in the ouside air can be pulled into the air system. People shed millions of tiny dead skin cells every hour. Cooking smoke, household insect sprays, personal care products are also a source of pollutants. Many construction materials, carpets, wood products and plastics give off pollutants as well. During construction or remodeling activities, many types of dust are produced and find their way into the duct work. If the duct components were stored outside prior to construction, they may have collected dust, rain water and even mold before they were installed in a system

Q: Will I have to wait around all day for you to show up?

A: No. We schedule in 2 hour increments, and call when we are on the way. In the rare occasion when we are running late, you will know well in advance.

Dryer Vent Cleaning Services Atlanta:

Q: How often should I have my vent cleaned?

A: Peachtree Cleaning recommend having your vents inspected every 3 to 6 months and cleaned as needed.

Q: How can I tell if I should have my vents cleaned?

A: Increased drying times are one of the best indicators of a dirty or clogged vent. If it takes more than one cycle to dry a load of clothes, especially jeans and towels, cleaning is most likely in order.

Q: Are these plastic dryer-to-wall vent extensions safe to use?

A: No. Consider having one of our trained professionals install a proper vent extension.

Q: My laundry room is on the second floor next to the bed room. Does this matter?

A: Yes. The placement of your laundry room may require longer venting lines. Long vent lines can result in the increased build-up of lint. Additionally, some newer dryers are not configured to work with these long vent lines. Peachtree Cleaning technicians can evaluate your specific venting requirements and recommend the best configuration.

Q: My house is only a year old. I can wait a few more years before calling you, right?

A: In our experience, it is never too early to call. Improperly installed vents are a major cause of house fires. In our experience, we’ve even found insufficient venting in new, upscale housing.

Q: My dryer doesn’t seem to dry my clothes well lately. Does this mean I need a new dryer?

A: Not necessarily. Clogged vents or improperly installed vents will prevent your dryer from efficiently drying your clothes. Consider calling Atlanta Dryer Vent Cleaning – Peachtree Cleaning before purchasing a new dryer. Many folks purchase new dryers when the problem is really the venting and the new dryer still doesn’t dry the clothes.

Q: I need to buy a new dryer anyway. So I don’t really need to worry about having my vent cleaned, right?

A: After the removal of your old dryer is a perfect time for a visit from one of our trained service professionals to inspect and clean your vent so that your new dryer can operate at maximum efficiency.

Q: It looks like there is water dripping from my dryer vent. Is this normal?

A: One of the most important functions of a dryer is the elimination of moisture recovered during the heating of damp clothing. This moisture is held in the warm air produced by the dryer as humidity and is normally expelled to the outdoors through the dryer’s vent. If this air cannot be adequately removed, poor drying will result. This moisture can also condense into pools of water in the dryer vent, eventually leaking out. Any moisture accumulation inside the dryer ducting is a sign of poor venting which should be checked.

Chimney Cleaning Services Atlanta:

Q: Why do I need to get my chimney cleaned?

A: Creosote, which is a product of combustion in your fireplace, accumulates on the walls of your chimney. This buildup is flammable and when the soot build up reaches 1/4″ thick anywhere in the system, there is an increased risk of a serious chimney fire.

Q: How often should my chimney be cleaned?

A: The National Fire Protection Agency (NFPA) recommends a yearly inspection cleaning and repairs done as necessary. Free standing wood stoves or fire place inserts used to heat the home should be inspected and cleaned if needed every year. Regular open fireplaces need to be maintained and cleaned on a consistent basis as well. Usually a cleaning is needed for every cord of wood burned.

Q: How long will it take to clean my chimney and is there any MESS??

A: Our members are fully equipped so there is No Mess in your home. we use a vacuum system designed specifically for dust control, and we guarantee no dust. It usually takes less than an one hour to clean most masonry chimneys. Pre-fab fireplaces typically take about 35-45 min.
Inserts can take from 1-3 hours depending on how often they are cleaned, the type of wood burned, and the way the stove is operated.

Q: Smoke backs up into my house when I use my fireplace. Can Peachtree Cleaning help?

A: Yes. Smoke problems occur for a variety of reasons. In some cases the fireplace has a poor draw, in other situations smoke travels to other parts of the house through gaps in the liner. In other homes wind blows down the flue.

Q: I see water leaking into the firebox of my fireplace and I also see water stains on the ceiling and the wall next to the fireplace. Can you help me?

A: Yes, Peachtree Cleaning can help you prevent future leaks, but doing these repairs will not remove existing stains. Chimney Cleaning installs protective chimney covers and dampers. We seal crowns and flashings and also do chimney tuck pointing and chimney rebuilding.

Q: Will you clean the ashes from the fireplace?

A: Yes. We clean the firebox as well as the chimney.

Q: I don’t use my chimney – do I really need to have it inspected?

A: Cracks can develop and weaken the structure, and obstructions like bird nests can build up. An annual inspection allows you to fix small problems before they become big.